What is Project 10Million?
▪ Project 10Million is T-Mobile’s $10.7B initiative aimed at delivering internet connectivity to
millions of underserved student households at no cost to them. Partnering with school districts
across the country, the program offers free wireless hotspots and free high-speed data – and
access to at-cost laptops and tablets that districts can offer to eligible students.
▪ And as the COVID-19 pandemic makes remote learning the new norm for millions of students across
the U.S., T-Mobile enhanced Project 10Million to offer more low-cost data options, including
unlimited, for school districts to pass on to student households at no cost to them.
What do participating students get?
▪Students can get free hotspot devices and unlimited free high-speed data. Additionally, their schools will have access to at-cost laptops and tablets to distribute to
students.
Who is eligible for Project 10Million?
Eligibility for free program is based on school or school district students enrolled in the National School Lunch
Program and is for students grades K-12.
How do I obtain/check out a device for my child?
You will need to contact your child's teacher to obtain a "Wireless Hotspot Checkout Agreement" or you can download it at https://drive.google.com/file/d/1NfaSyuyXjMbByQUTJwY7-tUWuYqpeXMS/view?usp=sharing
The student will bring the completed form back to their school Media Center/Library to check out a device.
How are you able to ensure service will work for students where they are located?
▪ The expanded reach and capacity of T-Mobile’s nationwide network plays a crucial role in TMobile’s
promise to make reliable, dependable connectivity truly accessible to students, including
those in underserved areas such as rural America where 1.7 million households are lacking highspeed
home internet service today.
Is the program only available to T-Mobile customers?
▪ No. The program is open to every eligible student.
What type of hotspot devices will students receive?
▪ School districts allocate the Franklin Wireless T9 to students.
If a parent or student has a problem with their hotspot or service, who do they contact?
▪ Students/parents should contact Graham County Schools' Tech Department at 828-479-9820 for assistance. Or call the Support # listed on the devise.
How much data do students get?
▪ Students can get free hotspot devices and unlimited free high-speed data.
Additionally, their schools will have access to at-cost laptops and tablets to distribute to
students.
Do students need to re-enroll each year to get their new free unlimited data?
▪ No, students don’t need to do a thing. Their data will automatically reset on the annual anniversary of the day their school district received and activated the hotspot device, for the next five years.
Does service include free calling and texting?
▪ Voice and text are not included with hotspot service. Students will only receive the automated messages from T-Mobile (related to their usage) and they can also access those in the hotspot web admin portal at http://mobile.hotspot.
▪ No, SD video is included in the free data plan.
Can parents limit the content their child is able to access?
▪ Yes, a content filter (Titan HQ) is included with the hotspot device
Do Project 10Million hotspots work on T-Mobile’s 5G network?
▪ Project 10Million student hotpots currently use T-Mobile’s expanded LTE network, bringing highspeed
internet access to thousands of rural, suburban and urban school districts across the
country. As access to 5G equipment expands, future Project 10Million recipients will benefit from TMobile’s
expanded 5G over time with faster speeds and even broader coverage.